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RUN Order Management provides the most complete, flexible sales order management processes for fulfilling the perfect order and satisfying your customers' partners and employees. You can manage the complete order-to-cash process. Your sales organization can manage the complete sales-order management cycle and handle post-sales activities with sales management and service functionality with RUN OM. RUN OM application addresses a wide range of customer-focused processes – from selling products and professional services to handling aftermarket processing of warranty claims, service orders, and returns. In addition to accelerating the order-to-cash process and improving customer service, you can increase revenues and profit margins, reduce the operating cost of sales, improve productivity, and reduce total cost of ownership.
 

BENEFITS

The quote-to-cash process typically consists of three main tasks

• Capturing the Perfect Order which consists of functions such as product selection,   configuration, pricing, promotions and cross/up sell.
• Orchestrating Flawless Fulfillment which consists of workflow logic to determine how a specific order/order line should be processed.
• Execute Timely Fulfillment which requires order information to flow to back end systems such as manufacturing, inventory, shipping, financials, etc.

Enhance Customer Service

• Accurate capture of customer orders across multiple channels.
• Streamlined orchestration of order details for seamless fulfillment execution.
• Enhanced customer experience through selection of the right product at the right price, accurate order promising and automatic order status updates from fulfillment systems to multiple channels.
• Communication of order status information to customers throughout the order lifecycle.
• The Booking List is a powerful query tool for building lists of booked items with a flexible criteria set.
• Reduced operational costs through faster order entry, reduced order errors and reduced manual steps for fulfillment processing.
• Provides up-to-date information reflecting sales activity information resulting from the daily billing process.
• Increased revenue through targeted cross/up selling, margin maximization and faster order processing.
• Report scheduling system.